Telephone Medical Specialty Services Telephone

When potential patients call your office after hours, most do not expect you to be in after 5pm. For our clients, we find that callers are pleased when they have the opportunity to simply ask for the information they need, rather than have to battle a voicemail system. When a customer is calling for simple information such as a fax number or your walk in hours it is irritating for them to have to A: call back the following business day or B: leave a message on voicemail for your actual secretary to follow up in the morning. We would love to be a convenient alternative for you.

Appointment reminders are yet another service we provide. If you provide the schedule, we would love to be the professional, friendly alternative to an automated recording to remind your customers of upcoming appointments. We can report back to your office if the caller would like to cancel, confirm, or reschedule their appointment.

In addition to playing the role of remote receptionist/after hours secretary, there is a call forward option that you can set up with your telephone provider so that your callers never hear a busy signal. Rather than hear your busy lines at the office, whenever your main office lines are tied up they can roll over to the answering service. At your request, we can either take messages - advising that your office is on another line but we can have them call back or advise your patients to try back in a few minutes. (Of course, emergency calls can be dispatched per your procedure at any time.)

For those that enjoy the convenience of being able to pick up messages from voicemail, we would be happy to dictate messages we take into a voicemail system (either ours or yours) when we pick up calls for your office or employees. In addition, we can also e-mail or fax all calls we handle for you to your office or to the employee(s) that the caller requests. Let us know what works for you!

Last, but certainly not least - the service we provide for all industries and all customers. If at any time (unless there are times when you do not want to be contacted) a patient calls in with an emergency and states they need to speak to your personnel right away we can contact an on call physician for your office. Our Web On Call feature provides you with the ability to change who is on call on the fly in the event that something changes over the weekend or while you are out. Our advanced 'Following Dispatch' service allows you to notify us of where you will be and which numbers to try first, even if they are different than your current, standing procedure.

If you anticipate a need that you do not see addressed here, feel free to browse the other industries or contact us. We would be happy to help you!

© 2009 People's Choice Answering Service, Inc.